TERMS OF USE

Snehdeep Hospitals Private Limited (referred to as “we,” “us,” “Snehdeep Hospitals”) is the author and publisher of the website www.snehdeephospital.com and its subdomains, if any (collectively referred to as the “Websites”), on the World Wide Web. We are providers of healthcare-related services to customers with the aid of software applications, including but not limited to systems for Hospital Information Management, Customer Relationship Management, Appointment Scheduling, Call Center/Contact Center, and Mobile Applications (referred to as “Apps”).

These Websites and Apps, together with services accessed by users at Snehdeep Hospitals premises, are collectively referred to as “Services.” Snehdeep Hospitals provides the Services either directly or through its agents, affiliates, associates, representatives, or other third parties (together referred to as “Partners”).

The Privacy Policy and these Terms of Use are applicable to all users and must be read in conjunction.

1. What Are the “Terms”? To Whom Are They Applicable?

Before accessing the Website, App, or Services offered by Snehdeep Hospitals, users must carefully read and agree to these Terms of Use (“Terms”) and the Privacy Policy available at www.snehdeephospitals.com/privacy. Together, these documents constitute a legal agreement (“Agreement”) between you and Snehdeep Hospitals regarding your use of the Website and Services.

This Agreement applies to you if you are:

  1. A patient, their representative/attendant, relative, or friend, or any customer/user of the Website or App; or
  2. A visitor or registered user of the Website or App, or someone availing of Services at Snehdeep Hospitals.

The Agreement governs all Services provided by Snehdeep Hospitals, whether through the Website, App, or at physical locations of Snehdeep Hospitals.

Your continued use of the Services following any modifications to the Agreement signifies your acceptance of those changes. If you disagree with any part of this Agreement, do not use the Website, App, or avail of any Services.

This Agreement complies with the provisions of Indian law, including:

  • The Indian Contract Act, 1872
  • The Information Technology Act, 2000
  • The Digital Personal Data Protection Act, 2023
  • Relevant rules, regulations, and guidelines under these laws.

2. What Are the “Conditions”?

  • You must be 18 years or older to register, use the Services, or access the Website or App in any manner. By accessing or registering, you confirm that you meet this age requirement and agree to abide by this Agreement.

3. End-User Account and Data Privacy

The terms “personal information” and “sensitive personal data or information” are as defined under applicable Indian laws and reproduced in the Privacy Policy.

Key points about data collection and privacy:

  1. Data Collection:
    Snehdeep Hospitals may collect information related to:

    • Devices used to access the Website or App.
    • User location data (when services are accessed).
    • Usage patterns in an anonymized form to improve Services.

  2. Access to Contact Details:
    The Website or App allows Snehdeep Hospitals and its Partners to access Users’ personal email or phone numbers for communication and analytics purposes.

  3. Privacy Policy Highlights:
    Users are advised to read the Privacy Policy, which outlines:

    • What personal information is collected.
    • The purpose and use of the collected information.
    • The intended recipients of the data.
    • Rights available to Users regarding their data.

  4. User Responsibilities:

    • Maintain the confidentiality of your account information and password.
    • Update your mobile number and email ID regularly.
    • Notify Snehdeep Hospitals immediately in case of unauthorized account usage.

  5. Personal Health Records (PHR):

    • You may have access to a personal health record, which can be managed through your account.
    • Information within your PHR may include patient-created or hospital-generated data.
    • Safeguard your login credentials and report breaches immediately.

  6. Notifications & Reminders:
    Reminder services (e.g., medication, appointments) are supplementary and not a substitute for personal responsibility.

Snehdeep Hospitals uses industry-standard encryption and security measures for personal health records. However, unauthorized access due to user negligence is beyond our liability.

Contact Information

For any questions regarding this Agreement, email us at info@snehdeephospitals.com.

By accessing Snehdeep Hospital’s Website, App, or premises, you agree to abide by these terms.

4. LISTING CONTENT AND DISSEMINATING INFORMATION

Snehdeep Hospitals Private Limited collects, directly or indirectly, and displays relevant information on its Website about the profiles and practices of practitioners listed on the platform, such as their specializations, qualifications, fees, locations, visiting hours, and similar details. While Snehdeep Hospitals takes reasonable efforts to update such information regularly, it does not guarantee its accuracy or completeness and cannot be held liable for any inaccuracies.

Services provided by Snehdeep Hospitals and its Partners are offered on an “as is” and “as available” basis without warranties or conditions, whether express or implied, including but not limited to merchantability, accuracy, or fitness for a particular purpose. Snehdeep Hospitals and its Partners disclaim liability arising from the use or reliance on the Website, App, Services, or content provided by users.

The Website or App may contain links to third-party websites or content. Snehdeep Hospitals does not control these external sites and is not responsible for their accuracy, reliability, or quality. Users access these links at their own risk, and their inclusion does not imply endorsement by Snehdeep Hospitals.

Users are solely responsible for ensuring that their use of the Website or App, including downloading any material, does not result in damage to their devices or systems. If dissatisfied, users may discontinue using the Website or App as their sole remedy.

If Snehdeep Hospitals identifies fraudulent, inaccurate, or false information provided by users, it reserves the right to suspend their access and may publicly disclose such suspension alongside the user’s name to safeguard its business and user community. Users indemnify Snehdeep Hospital for any losses resulting from such misrepresentations or fraudulent activity.

5. BOOKING APPOINTMENTS, DIAGNOSTIC TESTS, USG SCANS, ORDERING MEDICINES, AND INTERACTION WITH MEDICAL SERVICE PROVIDERS

Snehdeep Hospitals facilitates the booking of appointments, diagnostic tests, and other medical services through its Website or App. While efforts are made to confirm appointments, Snehdeep Hospital and its Partners do not guarantee their availability and are not liable for cancellations, delays, or rescheduling by medical service providers.

User Responsibilities in Medical Interactions:

  • Users interact with medical service providers at their own risk and must conduct independent research or gather feedback before engaging with practitioners or service providers.
  • Snehdeep Hospitals is not liable for any outcomes, including but not limited to:
    • Incorrect or inappropriate medical advice, treatments, or negligence by medical professionals.
    • Inconvenience caused by appointment rescheduling, no-shows, or other service provider issues.
    • Variances in fees or any subsequent medical complications.

Snehdeep Hospitals may offer value-added services such as video or voice consultations. While these interactions are governed by the Privacy Policy, the responsibility for medical advice and related outcomes rests solely with the user and the service provider.

Feedback and Moderation:

  • Users may provide feedback on services; however, this is subject to moderation and compliance with applicable laws.
  • Snehdeep Hospitals is not obligated to act upon user feedback and assumes no liability for any issues arising from it.

Data Sharing and Consent

By agreeing to these terms, users consent to the collection, use, and sharing of their personal and medical data with authorized third parties, including but not limited to healthcare providers, insurers, researchers, and digital platforms, for purposes such as:

  • Diagnosis and treatment.
  • Medical research.
  • Insurance claims processing.
  • Healthcare management.
  • Enhancing customer experience and operational efficiency.

This consent complies with applicable laws and regulations governing data privacy. Users may withdraw consent in writing; however, withdrawal may impact the provision of services. While Snehdeep Hospitals will not collect additional data following withdrawal, it is not obligated to return, delete, or erase existing data.

6. Online Payment on Website and App

The Website and App of Snehdeep Hospitals provide the ability to pay online through a third-party payment gateway for selected services available on the Website or App.

If you choose to pay online, you may be redirected to a third-party payment gateway for payment processing. These transactions will be governed by the terms, conditions, and privacy policy of the respective third-party payment gateway.

Snehdeep Hospitals is not liable for:

  1. Any failure to complete a transaction, regardless of the reason.
  2. Issues arising from the bank, credit card provider, or third-party gateway failing to fulfill their obligations.
  3. Any loss or damage resulting directly or indirectly from the acceptance or decline of authorization for any transaction.

Cancellation and Refund Policy:

  • This policy applies to all online payments made through the Website or App for booking appointments.
  • Refund Policy: We offer a 100% refund policy on all eligible transactions. Refunds are typically processed within 10 working days.
  • Cancellation Policy:
    • Refunds cover consultation fees only; the convenience fee is non-refundable when cancellations are initiated by the user.
    • Refunds are processed through the same payment source used for the original transaction and are subject to the terms of the payment gateway.

7. Information from Medical Practitioners

Some content available on the Website or App, such as text, data, graphics, images, and guidance (collectively referred to as “Information”), may be provided by medical professionals.

This content is offered for informational purposes only and does not establish a doctor-patient relationship with Snehdeep Hospitals. The information provided should not be considered medical advice, a diagnosis, or a treatment plan for any specific condition.

Disclaimer: Snehdeep Hospitals will not be held liable for any decision or action taken based on this information. Users are encouraged to consult a licensed medical professional for personalized care and treatment.

8. Emergency Conditions

The services provided by Snehdeep Hospitals via the Website or App are NOT intended for emergency medical assistance.

In case of a medical emergency, users are advised to immediately contact:

  • An ambulance service.
  • A hospital near you.
  • A qualified healthcare professional.

Emergency situations require immediate attention and professional care, which cannot be substituted by online services.

9. Content Ownership and Copyright

The content on the Snehdeep Hospitals Website and App includes:

  • User-generated content.
  • Proprietary content owned by Snehdeep Hospitals and its Partners.

All information, data, graphics, text, and other materials collected by Snehdeep Hospitals belong exclusively to Snehdeep Hospitals and its Partners. Reproduction or use of this copyrighted material for commercial purposes or personal profit without permission violates copyright laws.

Authorized Use:

Snehdeep Hospitals grants users permission to access and use content on the Website or App strictly for:

  • Booking appointments.
  • Accessing healthcare services.
  • Sharing or storing personal information as per this Agreement.

Restrictions:

Users are strictly prohibited from modifying, reproducing, distributing, or using the content for public or commercial purposes.

10. Conditions of Access

Users are prohibited from using the Website or App for:

  1. Monitoring the performance, availability, or functionality of the services.
  2. Conducting benchmarking or competitive analysis.

Snehdeep Hospitals reserves the right to restrict access to its services in cases of misuse or policy violations.

11. REVIEWS AND FEEDBACK

By using this Website, you agree that any information shared by you with Snehdeep Hospitals or with any other person, medical service provider, or anyone else using the Website, App, or Services will be subject to our Privacy Policy.

You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”). The role of Snehdeep Hospitals in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Snehdeep Hospitals disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Snehdeep Hospitals shall not be liable to pay any consideration to any User for re-publishing any content across any of its or its Partners’ platforms.

Your publication of reviews and feedback on the Website is governed by Clause 12 stated hereinafter. Without prejudice to the detailed terms stated in Clause 12, you hereby agree not to post or publish any content on the Website that:

  1. infringes any third-party intellectual property or publicity or privacy rights, or
  2. violates any applicable law or regulation, including but not limited to the ITIG Rules and SPI Rules.

Snehdeep Hospitals, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Snehdeep Hospitals may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

  • Obtaining feedback in relation to the Website, App, or Snehdeep Hospitals’s services; and/or
  • Obtaining feedback in relation to any medical service providers on the Website or App; and/or
  • Resolving any complaints, information, or queries by medical service providers regarding your Critical Content;

You agree to provide your fullest cooperation further to such communication by Snehdeep Hospitals.

12. RIGHTS AND OBLIGATIONS RELATING TO CONTENT

  1. As mandated by Regulation 3(2) of the ITIG Rules, Snehdeep Hospitals hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
  • Belongs to another person and to which the User does not have any right to;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • Harm minors in any way;
  • Infringes any patent, trademark, copyright, or other proprietary rights;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonates another person;
  • Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents the investigation of any offense or is insulting to any other nation.

Users are also prohibited from:

  • Violating or attempting to violate the integrity or security of the Website, App, or any Snehdeep Hospitals Content;
  • Transmitting any information (including job posts, messages, and hyperlinks) on or through the Website or App that is disruptive, competitive, or prejudicial to the provision of Services by Snehdeep Hospitals;
  • Intentionally submitting any incomplete, false, or inaccurate information;
  • Making any unsolicited communications to other Users;
  • Using any engine, software, tool, agent, or other device or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Website;
  • Attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website or App;
  • Copying or duplicating in any manner any of the Snehdeep Hospitals Content or other information available from the Website or App;
  • Framing or hot linking or deep linking any Snehdeep Hospitals Content.

Snehdeep Hospitals or its Partners, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or upon notification by the appropriate Government or its agency that the Website or App is being used by the User to commit any unlawful act and/or is being used in violation of Clauses 12.a and 12.b above, shall be entitled to remove or disable access to the material or information that is in contravention of Clause 12. Snehdeep Hospitals is entitled to act, as required by the ITIG Rules, within thirty-six hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. Snehdeep Hospitals shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

In case of non-compliance with any applicable laws, rules, or regulations, or the Agreement (including the Privacy Policy) by a User, Snehdeep Hospitals has the right to immediately terminate the access or usage rights of the User to the Website, App, and Services and to remove non-compliant information from the Website.

Snehdeep Hospitals may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. Snehdeep Hospitals will comply with any duly-issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.